Terms & Conditions

Below are the terms and conditions for Four Corners Rugs (or “we”, “us”, “our”) regarding all online and in-store purchases and the use of this website.

Exchange and returns policy

Exchange

Your satisfaction is our number one priority. For this reason we offer an exchange on all items for change of mind within 7 calendar days in store, provided the Return Conditions (defined below) are met.

Simply, bring your purchased item(s) to our showroom at 561-563 Church Street, Richmond VIC and select an alternate item(s) we have in store or online for exchange.

Should you require assistance with arranging a courier/delivery service for your exchange, please contact us for a quote - courier and delivery services may attract additional costs.

Please note that any exchange value or discretionary credit note will be equal to the amount paid for the rug only. Therefore, an exchange value or discretionary credit note excludes any shipping costs.

Refund

In the unlikely event that the item(s) we delivered is not the item you ordered (as outlined on your invoice) or there is a "major problem" with the item(s) (please refer to below), the item(s) can be returned within 7 calendar days from the date of delivery for a full refund or exchange, provided the Return Conditions (defined below) are met.

"Major problem" - please note that some of our rugs are handmade and there may be some imperfections with each rug, such imperfections will not be considered a "major problem" for the purposes of this policy.

Return Conditions

The item(s) must be returned in its original condition, be undamaged and, where possible, the item(s) must be in its original packaging ("Return Conditions").

Once we have received the item(s) and, in our sole discretion, consider that the item(s) has been returned in accordance with the Return Conditions, we will issue you with a full refund of the purchase price or exchange for the same value.

Delivery

Any item(s) purchased online can be collected from our showroom in Richmond for free - please select "FREE click and collect" at checkout.

All online orders requiring delivery will be processed within 24-48 hours and you will be contacted to arrange a suitable time for delivery/be issued with a tracking notice.

Should you live outside of a metropolitan area (or outside of Australia), please contact us to obtain a regional delivery quote.

Item(s) for delivery may not be left unattended at your designated shipping address. Accordingly, some failed deliveries will result in the item(s) being rescheduled for delivery or returned to our showroom. If returned to the showroom, additional charges may be incurred for re-delivery attempts.

Order cancellations

We reserve the right to cancel any purchase order at any time. We will only cancel an order should the item(s) you have purchased be unavailable for any reason.

Should this be the case and your purchase order is cancelled, we will notify you as soon as we can and offer you an exchange or refund.

Product size

With most of our items being handmade, it is difficult for us to rely on exact dimensions. While we aim to provide you with the nearest dimension descriptions, please note that there may be some slight variances in size per item of 10%.

Product image

While we use high quality cameras and resolution settings to show our items as close to the original as possible, we cannot guarantee that the image is an exact depiction of the item as seen by the naked eye.

While we try our best to accurately reproduce the appearance of each item, we take no responsibility for any misrepresentation in colour or texture.

Please note that display settings on computer, phone or tablet monitors can also have an affect on the appearance of the item image.

No liability

We take no liability for the item(s) once they have been purchased and are in your possession.

Every household uses their rugs differently and this is out of our control. Wear and tear is to be expected.

Privacy policy

We collect information directly from you. This includes when you make a purchase or sign up for our newsletter (if any). We use your information to provide you with our products and services. It also includes sending you newsletters (if any).

Please note that by providing your email address on our website or in store, you consent to receiving our marketing material. If you do not wish to receive these, please unsubscribe using the link provided in any electronic marketing material or contact us with your request.

We do not share your information with third parties. We will only share your information where you have consented; it is required or authorised by law; or is necessary for law enforcement or protection from imminent harm.

This website is powered by Shopify. Please refer to Shopify’s privacy policy for more information about the customer information it may collect and store.


Other

By using this website or shopping with us, you agree to be bound by these Terms and Conditions. We reserve the right to, and you agree that, we may change these Terms and Conditions at any time without notice.